Invoice FAQs
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How do I submit an invoice?
All invoices must be submitted via Bill.com. During your onboarding process, you will receive a link to set up an account on Bill.com
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What information must be included on my invoice?
Each invoice must include:
- Your company name and contact information
- Invoice number (Site, Month, Year; example: SDS 05.2025)
- Invoice date (the date of submission)
- Description of service provided on each line (example: Work day)
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When should I submit my invoice?
Invoices should be submitted within 3 days of completing the service or delivery. Delayed submissions may result in delayed payments.
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What is the standard payment timeline?
Our standard payment term is Net 30, meaning payment is made within 30 days of receiving a correct and complete invoice.
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Who do I contact with questions about my invoice?
You can contact Precious at P.Champagne@PalmettoStarLife.com
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What happens if my invoice is incorrect or missing information?
If your invoice is incomplete or inaccurate, it will be returned for correction. This will delay payment, so please ensure all required information is included.
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How are payments made?
Payments are made via direct deposit. Ensure your payment information is up to date to avoid delays.